SERVICE AGREEMENT (PUBLIC OFFER)

Revision dated March 26, 2026

This document is a translation of the original Russian version, provided for informational purposes only. In case of any discrepancy between this translation and the Russian original, the Russian version shall prevail.

Service Provider Information

Name: Zeon Lab Email: support@zeonbot.com Website: https://zeonbot.com

1. General Provisions

1.1. This document constitutes a public offer (hereinafter — the "Offer") in accordance with Art. 435 and Art. 437(2) of the Civil Code of the Russian Federation (hereinafter — the "Civil Code") and governs the relations on the paid provision of services in accordance with Art. 779–783 of the Civil Code.

1.2. Service Provider: Zeon Lab.

1.3. User: a legally capable individual who has reached the age of 12 (or has the consent of a legal guardian) and has accepted the terms of this Offer.

1.4. The following definitions are used in this Offer:

Service — the cloud-based information and analytics software platform "ZeonBot," hosted on the Service Provider's servers and providing the User with access to functional capabilities (notifications, reminders, calculators, statistics dashboard, reference and informational tools) through a web interface (Personal Dashboard).
Services — services consisting of providing the User with access to the functional capabilities of the Service within the scope of the chosen Pricing Plan.
Subscription — a paid period of Service provision.
Personal Dashboard — the User's personal section within the Service's web interface.
Pricing Plans — the current terms and pricing for the Subscription, published at https://zeonbot.com.

1.5. The Offer is addressed to an unlimited number of legally capable individuals.

2. Subject of the Agreement

2.1. The Service Provider undertakes to provide the User with Services consisting of access to the functional capabilities of the Service within the scope of the chosen Pricing Plan, and the User undertakes to pay for the Services in accordance with the current Pricing Plans.

2.2. The Service is a cloud-based (SaaS) solution operating on the Service Provider's servers. No copies of computer programs are transferred to the User; access to the functional capabilities of the Service is provided remotely through the web interface.

2.3. The list of functional capabilities of the Service is described in operational documentation available to the User in the Personal Dashboard. The documentation is provided for informational purposes and does not constitute an exhaustive description.

3. Nature of Services Provided

3.1. The Services are intangible and are provided in the form of access to the software platform hosted on the Service Provider's servers.

3.2. The Services are provided continuously throughout the entire term of the Subscription on a self-service basis. The User independently determines the frequency and intensity of use of the Service.

3.3. The Service is provided "as is." The Service Provider does not guarantee the suitability of the Service for any specific purposes of the User beyond those described in the operational documentation.

3.4. The operability of the Service may depend on the state and availability of third-party applications and services with which the Service interacts. The Service Provider does not control such third-party applications and services, is not responsible for their operation, does not guarantee compatibility with their current or future versions, and is not responsible for changes to their interfaces, rules, or policies.

3.5. The Service Provider makes reasonable efforts to adapt the Service to changes in third-party services but does not guarantee immediate adaptation.

3.6. The Service is an informational and analytical online tool. The Service is not a client of any third-party applications, does not emulate the User's actions in third-party applications, and does not modify third-party software. Use of the Service does not relieve the User from the obligation to comply with the rules and user agreements of the third-party services and applications that the User uses; responsibility for such compliance lies with the User.

4. Acceptance of the Offer

4.1. Acceptance (unconditional agreement) of the terms of this Offer is constituted by the User performing any of the following actions:

payment for a Subscription by any available method;
commencing use of the Service, including logging into the Personal Dashboard.

4.2. Acceptance of the Offer constitutes full and unconditional agreement of the User with all terms of this Offer, as well as with the Personal Data Processing Policy published at https://zeonbot.com. The Agreement is deemed concluded from the moment of acceptance (Art. 438(3) of the Civil Code).

4.3. By accepting, the User confirms that they:

have familiarized themselves with the description of the Service, its functional capabilities and limitations;
have reached the age of 12 or have the consent of a legal guardian;
agree with the Personal Data Processing Policy.

5. Service Cost and Payment Procedure

5.1. The cost of the Services is determined by the current Pricing Plans published at https://zeonbot.com. Payment is made in Russian rubles.

5.2. The cost includes all applicable taxes and duties.

5.3. Payment is made by one of the available methods specified on the website, including:

bank cards (Visa, Mastercard, MIR);
Faster Payments System (FPS/SBP);
other methods available at the time of payment.

5.4. Payment acceptance and processing are carried out through certified payment agents (acquiring banks and payment service providers) engaged by the Service Provider, in accordance with the rules of such agents. The Service Provider does not receive or store the User's bank card data.

5.5. Access to the Service is activated automatically upon receipt of payment by the Service Provider. The date of commencement of Service delivery is the date the funds are credited.

5.6. The Service Provider reserves the right to change Pricing Plans by notifying Users no less than 7 (seven) calendar days before the changes take effect. Changes to Pricing Plans do not affect already paid Subscription periods.

6. Service Delivery Procedure

6.1. Access to the Service is provided within 24 hours from the moment payment is received.

6.2. The Services are provided remotely via the Internet. The place of Service provision is the location of the Service Provider.

6.3. The Service Provider undertakes to ensure the operability of the Service and makes reasonable efforts to maintain its availability. The Service Provider does not guarantee uninterrupted operation of the Service 24 hours a day, 7 days a week. Interruptions for maintenance and updates are possible.

6.4. The Service Provider is not liable for interruptions in the Service caused by:

actions or inactions of third parties (payment services, internet providers, third-party applications and services with which the Service interacts);
force majeure circumstances (Section 14);
violation of the terms of this Offer by the User;
technical failures on the User's side (device, internet connection).

6.5. The Services are deemed properly rendered and accepted by the User if, within 5 (five) business days from the end of the corresponding billing period, the User has not sent the Service Provider a reasoned objection in the manner provided for in Section 15.

7. Subscription, Renewal, and Cancellation

7.1. The Subscription is purchased for a fixed period specified in the Pricing Plans.

7.2. The Subscription is not renewed automatically unless otherwise indicated at the time of purchase and confirmed by the User. To continue receiving the Services, the User must make a new payment.

7.3. The User has the right not to renew the Subscription. Refusal to renew does not constitute grounds for a refund for the current paid period.

8. Refunds

8.1. The User has the right to withdraw from this Agreement in accordance with Art. 32 of the Law of the Russian Federation No. 2300-1 dated February 7, 1992 "On Consumer Rights Protection," provided that the User reimburses the Service Provider for actually incurred expenses.

8.2. The Parties acknowledge that the Services under this Agreement consist of providing access to the Service for the paid period and are rendered continuously throughout the entire term of the Subscription on a self-service basis. The Subscription fee is payment for providing access to the Service for the corresponding period, not for the volume of actual usage.

8.3. A full refund is provided in the following cases:

access to the Service was not provided (Subscription was not activated) due to the fault of the Service Provider;
the Service was completely non-functional for a continuous period exceeding 72 hours due to the fault of the Service Provider (refund proportional to the period of non-functionality).

8.4. No refund is provided in the following cases:

the User was provided access to the Service and the User used the Service — the Services are deemed rendered to the corresponding extent;
the paid Subscription period has expired;
access to the Service was restricted or terminated on the grounds provided for in Section 12 of this Offer;
non-functionality was caused by the actions of third parties or by circumstances beyond the Service Provider's control (clause 6.4).

8.5. In the event of early withdrawal of the User from the Agreement, the refund is made less the cost of Services actually rendered — proportional to the period during which access to the Service was active.

8.6. To request a refund, the User sends a request to the email address support@zeonbot.com, specifying the reason and banking details for the transfer of funds.

8.7. The review period for the request is up to 10 (ten) business days. The refund is made using the same method by which the payment was made, or by another method agreed upon by the Parties.

8.8. The User undertakes to contact the Service Provider to resolve issues related to payment and refunds before initiating a chargeback through a bank or payment system. The Service Provider reserves the right to suspend access to the Service in the event of a chargeback initiated without prior contact.

9. Rights and Obligations of the Parties

9.1. The Service Provider undertakes to:

provide the User with access to the Service in accordance with the paid Pricing Plan;
ensure the operability of the Service within available technical capabilities;
notify the User of significant changes in the Service's operation;
process the User's personal data in accordance with the Personal Data Processing Policy.

9.2. The Service Provider has the right to:

suspend or terminate the User's access to the Service on the grounds provided for in Section 12;
make changes to the functional capabilities of the Service without prior agreement;
amend the terms of the Offer in the manner provided for in Section 17;
refuse service to Users whose actions create risks for the Service, payment providers, or third parties.

9.3. The User undertakes to:

provide accurate data when paying for and using the Service;
not transfer access to the Personal Dashboard to third parties;
not use the Service for unlawful purposes and to independently comply with the rules of the third-party services and applications that the User uses;
independently review the current version of the Offer;
contact customer support before initiating a chargeback through a bank.

9.4. The User has the right to:

use the Service within the scope of the paid Pricing Plan;
contact customer support regarding Service operation;
withdraw from the Services in accordance with Section 8;
demand a refund for services not rendered or rendered with inadequate quality on the grounds provided for by the current legislation of the Russian Federation.

10. Intellectual Property

10.1. All materials included in the Service, including software code, algorithms, databases, texts, interface design, and documentation, are intellectual property objects of the Service Provider and are protected in accordance with Part IV of the Civil Code.

10.2. The provision of Services does not entail the transfer to the User of any exclusive rights to the Service or its components. The User is granted only the right to use the functional capabilities of the Service to the extent provided for in this Agreement.

10.3. The User is prohibited from:

copying, reproducing, distributing, or transferring components of the Service to third parties;
reverse engineering, decompiling, or disassembling the Service and its components;
attempting to gain unauthorized access to the server-side of the Service;
extracting and reusing the contents of the Service databases;
using automated means (other than those provided by the Service itself) to interact with the Service.

10.4. Violation of intellectual property rights may result in restriction of access to the Service without compensation, as well as liability in accordance with the legislation of the Russian Federation.

11. Conditions of Service Use

11.1. The User undertakes to use the Service exclusively within the framework of applicable legislation of the Russian Federation and the rules of the third-party services and applications that the User independently uses.

11.2. The User may not use the Service for unlawful purposes, for infringing the rights of third parties, or in a manner that violates this Offer.

11.3. Full responsibility for compliance with the terms of this Section, as well as for all consequences of the User's use of third-party services and applications (including any restrictions imposed by them), lies with the User.

12. Restriction and Termination of Access

12.1. The Service Provider has the right to suspend or terminate the User's access to the Service in the event of:

violation of the terms of this Offer;
detection of abuse (multiple accounts, attempts to circumvent restrictions);
initiation of a chargeback without prior contact with the Service Provider;
requirements of legislation or payment providers;
actions by the User that threaten the operability of the Service.

12.2. Restriction of access does not release the User from obligations arising before the moment of restriction.

12.3. In the event of termination of access due to the User's fault, no refund is provided.

13. Liability of the Parties

13.1. The Parties shall be liable for non-performance or improper performance of obligations in accordance with the legislation of the Russian Federation and the terms of this Offer.

13.2. The Service Provider is not liable for:

losses of the User arising from the use or inability to use the Service due to circumstances beyond the Service Provider's control;
actions or inactions of third parties (payment services, internet providers, third-party applications and services with which the Service interacts);
consequences of the User's use of the Service, including any restrictions imposed by third-party applications or services;
decisions made by the User based on data obtained through the Service.

13.3. The aggregate liability of the Service Provider under this Agreement is limited to the amount actually paid by the User for the billing period (Subscription period) in which the breach occurred, except in cases expressly provided for by the legislation of the Russian Federation.

13.4. All decisions regarding the use of the Service are made by the User independently and at their own risk.

14. Force Majeure

14.1. The Parties shall be released from liability for non-performance or improper performance of obligations under this Agreement in the event of force majeure circumstances (Art. 401 of the Civil Code), including but not limited to:

natural disasters, epidemics, pandemics;
military actions, terrorist acts, sanctions;
actions of government authorities, adoption of regulatory acts making performance impossible;
discontinuation of or significant changes to the operation of third-party applications and services with which the Service interacts;
large-scale failures of internet infrastructure, actions of telecommunications operators and hosting providers.

14.2. In the event of force majeure circumstances, the affected Party must notify the other Party within 30 (thirty) calendar days from the onset of such circumstances.

14.3. In the event of force majeure circumstances, the deadline for performance of obligations is extended for the duration of such circumstances.

14.4. If force majeure circumstances continue for more than 60 (sixty) calendar days, either Party has the right to unilaterally withdraw from this Agreement.

15. Dispute Resolution

15.1. All disputes and disagreements shall be resolved through negotiations. The claims procedure is mandatory.

15.2. Claims shall be sent to the email address: support@zeonbot.com. The review period for claims is 15 (fifteen) business days from the date of receipt.

15.3. If the dispute cannot be resolved through the claims procedure, it shall be submitted to the court in accordance with the legislation of the Russian Federation.

15.4. This Agreement is governed by and construed in accordance with the legislation of the Russian Federation.

16. Confidentiality and Personal Data

16.1. The Service Provider processes the User's personal data in accordance with the Personal Data Processing Policy published at https://zeonbot.com.

16.2. The Personal Data Processing Policy is an integral part of this Offer.

16.3. By accepting the terms of this Offer, the User confirms consent to the processing of personal data in accordance with the said Policy.

16.4. In the performance of this Agreement, the Parties ensure the confidentiality and security of personal data in accordance with Federal Law No. 152-FZ dated July 27, 2006 "On Personal Data" and Federal Law No. 149-FZ dated July 27, 2006 "On Information, Information Technologies, and Information Protection."

16.5. The Parties undertake to maintain the confidentiality of information obtained in the course of performance of this Agreement and to take reasonable measures to prevent its disclosure.

17. Final Provisions

17.1. This Offer takes effect from the moment of its publication on the website https://zeonbot.com and is valid indefinitely.

17.2. The Service Provider reserves the right to amend the terms of the Offer at any time by publishing the updated version on the website. The new version takes effect from the moment of publication, unless otherwise specified in the text.

17.3. Continued use of the Service after publication of changes constitutes the User's acceptance of the updated Offer.

17.4. In all matters not covered by this Offer, the Parties shall be governed by the current legislation of the Russian Federation.

17.5. If any provision of the Offer is found to be invalid or unenforceable, this does not affect the validity of the remaining provisions.

17.6. Failure by either Party to act in the event of a breach of the terms of this Offer by the other Party does not deprive the affected Party of the right to protect its interests at a later time, nor does it constitute a waiver of its rights in the event of similar breaches in the future.

17.7. The Parties have determined Russian as the language of this Agreement, as well as the language of communication between the Parties (correspondence, notifications, claims).

17.8. In the event of changes to the terms of the Offer, the new terms apply only to Agreements concluded after the publication of the changes. Previously concluded Agreements (paid Subscriptions) are performed under the terms in effect at the time of payment.

Service Provider Details

Name: Zeon Lab Email: support@zeonbot.com Website: https://zeonbot.com

By using the Service (including by making a payment), the User confirms that they have read this Offer and accept its terms in full.